- Find an auto
repair shop before you need one.
-
This will
avoid the pressure of a last minute choice.
Ask friends, family members or co-workers to
recommend repair shops they trust.
-
- Be certain the
repair shop honors any existing warranty
on your car.
-
If not,
you may be paying for parts or labor covered
by your manufacture's or extended warranty.
-
- Be certain the
shop is qualified to complete the
necessary repair.
-
Ask if
the shop has experience working on the same
type of vehicle as yours and has done this
type of repair before.
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- In Florida, each
repair shop must register with the State
of Florida.
-
Ask to
see their registration. Check with the
agencies listed below to see if complaints
have been filed against the shop.
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- If the repair
exceeds $50, the shop MUST give a
written estimate.
-
Be
certain the estimate specifically identifies
the condition to be repaired, the parts
needed and the anticipated labor charge.
-
- The repair shop
must contact you before exceeding the
estimate by $10 or 10% whichever is
greater.
- Shop around for
the best deal.
-
Compare
the estimates of the shops.
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- After the work is
completed, the repair shop must provide:
-
A legible
copy of the repair invoice showing the
repair work done to correct the problem, an
itemized description of parts and labor
charges, as well as any guarantees.
-
- Review this
document carefully.
-
Ask
questions if you do not understand anything
contained in the ESTIMATE or REPAIR INVOICE.
-
- If you have
complaints:
-
Contact
your local consumer protection agency, the
Florida Attorney General's Office or
Florida's Consumer Hotline at
1-800-HELP-FLA.
University Park Campus MARC 330
11200 SW 8th Street Miami, FL 33199
